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You can also email us directly at customerservice@cutterscreek.com
At Cutters Creek, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. Cutters Creek does not guarantee complete security on stored information, however, have implemented many security policies and conditions to help protect your confidential information.
How Do We Use the Information We Collect?
When you become a Cutters Creek member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender and date of birth. Cutters Creek will NOT share data with trusted partners to help us perform statistical analysis. Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment.
Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.
Refer-A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Cutters Creek does not store this information and uses it for the sole purpose of sending this one-time email.
Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.
Site Security
All Cutters Creek employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis.
Correcting/Updating Your Personal Information
After becoming a Cutters Creek subscriber you may correct/update your personal information by clicking on the ‘My Account’ link at the top of any page, entering your ID, password and birth date when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the ‘My Account’ section, or the ‘Contact Us’ section.
Links To Other Sites
This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the Cutters Creek site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.
Communication
From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from Cutters Creek.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Supplementation
We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.
Our Use of Cookies
Cookies are pieces of information that your browser stores on your computer’s hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.
Your Feedback is Always Welcome
We welcome your comments and questions about our privacy policy – or anything else you might want to talk about. To contact us click here. You can also reach us via email at customerservice@cutterscreek.com
All orders are shipped via US Postal Service. Orders will be shipped in 7-10 business days. If you require Priority or expedited shipping, please contact us for rates.
Our Return Policy: On ALL pre-orders if you cancel your pre-order prior to delivery you will be issued a store credit or coupon. There are NO cash or Paypal refunds for pre-orders.
Exchange Policy: Any item that is damaged will be replaced or a Cutters Creek Store Credit given. In some instances a full refund to the payment source will be issued. Any other returns must be authorized by Cutters Creek Customer Service. Return authorization must be obtained prior to sending a return.
In the event that a package is returned as undeliverable and it is OUR fault, we will pay the postage to return your package upon confirmation of a deliverable shipping address.
In the event that a package is returned as undeliverable and it is determined to be YOUR fault, we will re-ship upon the receipt of: 1) A deliverable shipping address 2) Payment for the necessary postage to re-ship your item(s).
In the event that your package is returned as undeliverable and we can not contact you, then your merchandise will be returned to stock and a refund will be issued less a $10 re-stocking fee.
We try to ensure the best packaging for your order. FOB is Ventura, California. Damage in transit is the liability of the Post Office. Any claims for damage should be directed to them directly. You should retain all packaging and document all damage before opening.
Unfortunately, we are not currently able to process International orders, please check back for availability.
We offer FREE shipping within the US, which is included in the price of the product. Of course, we had to set a minimum that we felt was reasonable so we do require a $10 minimum order. There will be an additional fee for shipping on oversized/overweight items as noted in the item description. Please let us know if you wish to purchase additional insurance or if you require your order to be expedited or sent another method (additional fees may apply).
As always, we welcome your comments and questions about our shipping policy – or anything else you might want to talk about. To contact us click here. You can also reach us via email at customerservice@cutterscreek.com
Welcome to Cutters Creek
We are a home based company on the coast of California. Next year we will be re-locating to Cedar City, Utah and opening a small store front.
We can only locally stock the most requested and popular items. All other items are shipped from the vendors as ordered. This keeps our over head down and that savings is passed along to you.
So, if an item at the store says that it is a Pre-Order item and show a quantity, it means that it is not local stock and will ship to you in 7-10 days.
We try very hard to keep the most popular items in local stock, but sometimes due to back orders with the vendors even those have to go on Pre-Order status.
When shipments come in ALL Pre-Orders ship First. Then we will update the local stock for the remainder of the shipments.
So the bottom line is this, if you like the great prices that we offer and are patient enough to wait a few extra days then Cutters Creek is the right place for you. Saving you gas, time and money.
If there is something that you want and not sure about the availability, then feel free to email us at customerservice@cutterscreek.com. We try to answer your emails as quickly as we can.
Your Cutters Creek Team
